Coaching that shows up in the number
CallVue surfaces exactly what's costing you the booking across the team. You turn it into per-rep coaching, and watch both numbers move.
Book a demoCall intelligence for home services
Turn more phone calls
into booked jobs
CallVue transcribes every inbound call, then evaluates the ones that could become a job against your playbook, so you see exactly where bookings are won and lost and your team books more of the calls you already pay to get.
If your phone system can hand off a call recording, CallVue can work with it.
No new phone system. No new scheduler. No change to how your team answers.
Everything in one place
Everything you need
to book more calls
Stop guessing what happens on the phone. Evaluate your booking calls against your playbook, tie them to your scheduler, and turn the patterns into coaching, all in one platform.
Evaluate every booking call
Did the rep follow your process, was what they said accurate, and did the caller leave clear on it?
Track booking rate
Matched to real orders in your scheduler so you have confidence in an accurate number.
Coach your team
Per-rep next steps and active coaching topics that show if they improve over time.
Built on your playbook
Smart features for
high-performing front offices
CallVue evaluates the calls that could become jobs, catches things a checklist misses, and turns patterns into coaching, so your front office books more of the calls you already get.
Track real booking rate
Every booking-opportunity call matched to a confirmed order, by rep, call type, and week.
Coaching topics
CallVue surfaces the handful of habits worth fixing. You promote one to an active topic, work it with the rep, and close it when it sticks.
Voice training simulator
Reps practice tough calls with a realistic AI caller, then get feedback on how they did.
Caller & funnel insights
The whole journey in one funnel: direction, call type, caller, and outcome.
Plugs into your stack
Connect AirCall and Keystone or ISN, or just upload recordings.
Every call, in one place
Your whole front office, on one screen
Every call lands transcribed and labeled, so you can see at a glance what type it was, which rep took it, and whether it booked. Dig into any call in a click.
- Sort by rep, outcome, or call type
- Open the transcript for any call, and the full evaluation for booking calls
Proof, not opinion
Which habits actually
move your booking rate
CallVue compares the calls where a behavior happened against the calls where it did not, on your own calls. Some of what your playbook asks for moves the number. Some of it does not, and you should know which is which.
Coached behavior
Booked when met
Booked when missed
Lift
Confirm no additional questions
48% n=108
27% n=85
+21 pt
Call signoff
41% n=194
23% n=22
+18 pt
Gathered and confirmed property info
42% n=172
32% n=38
+10 pt
Confirmed caller's information
33% n=117
25% n=53
+8 pt
Probing questions for needs
39% n=150
32% n=22
+7 pt
Explained the four-point inspection
19% n=32
41% n=59
-22 pt
Example from a live account. Lift is observational rather than causal, and CallVue shows the call count behind every row so you can judge how far to trust it.
What it's worth
Put a dollar figure on
the calls you're losing
$118,828 in booking opportunity on the table
Across 130 booking opportunities still open in the window. Every point of booking rate you win back is worth about $1,052 a month.
Value of +1 pt booking rate
$1,052/mo
About $12,622 a year, at roughly $914 per job
Booking opportunities
227
86 booked, 11 canceled, 130 still open
Opportunity on the table
$118,828
Open opportunities times your average job value
Job values come from your scheduler, so this is your pricing rather than an industry average. Booked-then-canceled jobs are left out, because a lost job is not still winnable. Example from a live account.
Who it's for
Built for teams
of every size
The same call data works whether you're one inspector answering your own phone or a multi-office operation with a full front desk.
-
Solo & small offices
See exactly which calls you're winning and where the easy bookings slip away.
-
Multi-inspector firms
Coach a growing front office with per-rep booking rate, coaching topics, and a training simulator.
-
Multi-office operations
Compare locations on one dashboard and roll out the playbook that's working best.
Meet Inbound
An AI agent for the calls nobody picks up
Inbound answers when the front office is already on the phone, after hours, or on a second line. It works from the same playbook CallVue grades your team against, so the calls it handles sound like your best rep on a good day.
- Answers, qualifies, and books into your scheduler
- Evaluated against the same playbook as your team
- Runs on its own or alongside CallVue
“We were looking for a platform that would help us coach our office team to become better at handling our clients. CallVue provided us with the perfect solution: coaching and training all in one.”
Mark Wahl
Principal · 4 Wahl Property Inspections
Pricing
Two products.
One playbook.
Team and Inbound each come in Starter, Pro, and Enterprise tiers. Below is where each one starts. We will work out which tier fits your office on the call.
Team
From$249/mo
Call evaluation and coaching for the front office you already have.
- Every inbound call transcribed, booking calls evaluated
- Booking rate matched to your scheduler
- Per-rep coaching topics
- Voice training simulator
Starter · Pro · Enterprise
Book a demoTeam + Inbound
20%off
Run both and the lower-priced of the two comes down 20%.
- Everything in Team
- Everything in Inbound
- One playbook across both
- People and agent held to the same standard
Any Team tier · Any Inbound tier
Book a demoInbound
From$299/mo
The AI answering agent on its own.
- Answers overflow and after-hours calls
- Books straight into your scheduler
- Follows your playbook
- Works without the rest of CallVue
Starter · Pro · Enterprise
Book a demoIntegrations
Works with the tools
you already use
If your phone system exposes call recordings through its API, we can connect it. Here is what is live today and what we set up during onboarding.
- Phone systems
- Connected AirCall On request RingCentral · Dialpad · 3CX Calls and recordings flow in automatically. The systems above expose recordings through their API, so we wire them up during onboarding. Running something else? Ask us and we will check it.
- Schedulers
- Connected Keystone · ISN Booking-opportunity calls are matched to confirmed orders, so booking rate reflects real bookings rather than an estimate.
- No integration needed
- Always available CSV import · Recording upload Works with any setup, including one we have never seen. Drop in recordings and start evaluating calls the same day.
Not seeing yours? Most systems with an API can be connected. Ask and we will confirm before you commit to anything.
FAQ
Frequently asked
questions
Do I need to change my phone system?
No. CallVue connects to what you already run. AirCall is connected today, and systems like RingCentral, Dialpad and 3CX expose recordings through their API, so we set those up during onboarding. If none of that applies, you can upload recordings directly and skip the integration entirely.
How does CallVue know our booking rate?
It matches each booking-opportunity call to a real order in your scheduler (Keystone or ISN), so booking rate is grounded in actual bookings, not a guess.
Is it just for home inspection companies?
It's built for home inspection teams first, but it fits any appointment-based home service that books jobs over the phone.
How is each call evaluated?
Against your own playbook. CallVue checks the things you have decided matter: whether the rep followed your process, whether what they told the caller was accurate, and whether they asked for the booking. It also flags the softer problems a checklist misses, like a caller who came away confused about what a service actually includes. Booking calls are evaluated this way every time, and every finding is tied back to what was said.
What about calls that are not booking opportunities?
They are still transcribed, classified, and listed alongside everything else, so nothing goes missing and you can open any transcript. What they skip is the full playbook evaluation. That is deliberate: an admin call or a wrong number has no booking to win, and running your whole playbook against it would add cost without telling you anything you would act on. Some types still get checked where it matters. A complaint call runs against a focused set covering how the rep handled it. If there is another type you want covered, tell us during onboarding.
How is Inbound different from a normal answering service?
An answering service takes a message. Inbound actually works the call: it asks the same qualifying questions your playbook calls for, handles the usual objections, and books the job into your scheduler. And because it runs on that same playbook, you can evaluate it next to your team instead of guessing how it did. You can run Inbound on its own or add it to CallVue.
What does the training simulator do?
Reps practice tough calls with a realistic AI caller right in the browser, then get feedback on how they did, so they build the habit before it costs you a real booking.
Achieve more from
every phone call.
See CallVue on your own calls. We'll show you what your front office is leaving on the table, and how to win it back.